Shipping and Return Policy
Have questions about our shipping and return policy? You’ve come to the right place! In short, we ship to the U.S, and any returns must be requested within 7 days of purchase. We do not refund original shipping and handling charges. If you ordered an item, we can change your shipping address if the item has not already shipped out. Be sure to read the full details below so that you know what to expect and understand our policy.
Effective Date: September 15, 2022
By accessing or using Noble Ground Coffee (www.noblegroundcoffee.com) and its various related websites and services (collectively, the “Site”), the user (“You” or “Your”) agrees to be bound by the Noble Ground Coffee Shipping and Return Policy and all of the terms incorporated herein by reference. The Shipping and Return Policy describes how Thrive Food Services Group, LLC dba Noble Ground Coffee (“Noble Ground Coffee”) ships orders placed through our Site and how Noble Ground Coffee handles requests for order returns.
WHEN WILL YOU RECEIVE YOUR ORDER
Please review the checkout page before You submit Your order for the shipping methods available for Your items. Noble Ground Coffee will arrange for shipment of orders to You in accordance with the applicable method selected. Expedited shipping options can be selected when available.
Noble Ground Coffee ships orders every Monday through Saturday. Once Your package ships, Noble Ground Coffee will send an email or message via SMS, according to Your communication preferences set at time of checkout or Your Noble Ground Coffee account preferences, with a link to track Your shipment.
You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to You upon Noble Ground Coffee’s transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. Noble Ground Coffee is not liable for any delays in shipments, lost, or stolen packages.
CREDIT CARD FAILURE
There are many reasons for a failed credit card transaction, such as Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double-check Your information before contacting Customer Service. If You continue to have problems, please contact Customer Service here. Please provide them with any error messages You may have received.
To cancel Your order, please contact Customer Service here the day that You place Your order. Due to Noble Ground Coffee’s desire to promptly ship customer orders, Noble Ground Coffee cannot guarantee that Your order can be cancelled. However, Noble Ground Coffee will make every effort to cancel Your order provided that it has not entered the shipping process.
SHIPMENTS RECEIVED BACK BY NOBLE GROUND COFFEE
Correct billing and shipping information relies solely on You as the buyer. Noble Ground Coffee is unable to make any changes to Your shipping address once it ships the order. Therefore, please verify that all Your information is correct prior to finalizing Your order. Noble Ground Coffee does not issue refunds for any order that is received back as “Return to Sender” for any reason.
Noble Ground Coffee currently ships to all 50 states and the District of Columbia. Noble Ground Coffee collects and remits sales taxes as required by applicable law.
REQUESTS FOR RETURNS
All return requests must be made within 7 days from receipt of shipment. Noble Ground Coffee is not required to accept shipments outside of the return window. If Your request is within 7 days of receipt of shipment, You will receive a pre-paid return label.
Refunds will not be issued unless the return is authorized by Customer Service. You will NOT be refunded the original shipping and handling charge(s).
Acceptance of returns is expressly conditioned upon all item(s) being returned in the same condition as when purchased. Returns will be inspected by Customer Service. If Your return is approved, You will receive a notification of refund via email or SMS, according to the preferences You selected during checkout or Your Noble Ground Coffee account preferences. This process may take up to 5 to 7 business days prior to issuing a refund.
Noble Ground Coffee is NOT able to issue any refunds for transactions involved in an open payment dispute with the credit card issuer, or payment processor (PayPal, Apple, Google Pay, etc.).
SPECIAL CONDITIONS AND RESTOCKING FEES
Product must be received in the same condition as when purchased. Assessment will be made of returned product and a percentage up to a full refund will be determined depending on product’s returned condition.
WRONG ITEM(S) RECEIVED
If You do not receive the item(s) ordered, please contact Noble Ground Coffee here with Your order number with the details of the item(s) received. Noble Ground Coffee will issue a return label to return the mis-shipped items for a full refund.
Noble Ground Coffee cannot guarantee it will be able to fulfill the order with corrected item(s) due to limited inventory.
GOODS DAMAGED DURING TRANSIT
If Your item(s) arrive damaged, please do not discard until written authorization is received by a Customer Service representative. Any order received as damaged requires image(s) of the shipping carton, packing material, and the product. Once the images are received, Noble Ground Coffee will file a shipping claim with the carrier on Your behalf. Refund will be based on Carrier’s refund of claim. This process may take up to 30 days to resolve. You may also refuse delivery on the spot if damages are clearly visible. If You refuse a delivery, You will need to contact Noble Ground Coffee about refusal of shipment so Noble Ground Coffee can proceed with a full refund on the order once the damaged items are received by Noble Ground Coffee. You can do so by submitting an email to Customer Service here. The email must be titled “Damaged Package” and must include the following: (1) Your order number; (2) a description of the visible damage; and (3) a photograph of the package.
Other Terms and Conditions
This Shipping and Return Policy forms part of the Terms & Conditions and is incorporated therein by reference.
If You have any questions about Your order or You would like information about Noble Ground Coffee products, please contact Customer Service here (add link). All inquiries will be processed within 48 business hours
Last Reviewed on: September 28, 2022